24 Nov '16, 3pm

@bigbull82 Sorry I can't give a time frame but here is the full details of our complaints procedure. Thanks Rachel

It is our aim to provide a very high standard of service to every customer. If you are unhappy, for any reason, with the service we provide to you we would welcome your feedback and the opportunity to put things right. It is important to us that all complaints are resolved as quickly as possible to the complete satisfaction of our customers, and that we learn from any complaints to further improve the quality of our service. This guide explains how we will deal with any complaints we receive. It also tells you what you can do if your complaint is not resolved to your satisfaction. thinkmoney Complaints Procedure If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance discuss the situ...

Full article: https://www.thinkmoney.co.uk/about-thinkmoney/complaints-...

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