Virgin Active Singapore: Why I Cancelled My Membership https://t.co/wp0EOe0Hwe via @grace_tan #VirginActiveSingapore

Delight and surprise the customer in unexpected ways: The caricature artists at the Open House really blew me away! Virgin Active really taught me a thing or two about creativity and being a fantastic host. The membership cancellation form looks great, with questions like “Why do you want to go?”, “Is there anything else you’d like to get off your chest?”, “We’ll miss you. Is there anything we can do to change your mind?”, etc. AMAZING membership cancellation form I’ll model for any future business I own! Always, always, always keep your promises. I’m glad Nora did. This is something I’ll really drum into my staff (if I own a company in future) :D

Full article: https://workingwithgrace.wordpress.com/2013/10/28/virgin-...

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